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Posted on: December 12, 2018

First Energy Assistance



Assistance to qualifying customers is available through the Home Energy Assistance Program (HEAP), Percentage of Income Payment Plan Plus and the $175 Winter Reconnection Option.

• HEAP is a federally funded grant program administered by the Ohio Development Services Agency through a network of local community action agencies. HEAP provides eligible customers help with paying winter heating bills. For information about how to apply call 800-282-0880 or visit www.development.ohio.gov. The program provides customers with help paying winter heating bills in two ways:

o HEAP Cash Program – annual grant to help with heating bills

o HEAP Emergency Program – provides emergency payments until March 31 to avoid shut-off or restore electric service. Can be used only once per heating season.

• Percentage of Income Payment Plan Plus (PIPP Plus) is a year-round program that helps qualifying customers with a household income at or below 150 percent of the federal poverty level manage their energy bills. Payments are based on a percentage of household income and are consistent year-round. For information call 800-282-0880.

• The $175 Winter Reconnect Option is based on an annual order issued by the Public Utilities Commission of Ohio (PUCO) that allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay a designated amount to have their service restored or maintained. The option may be used once during each heating season, which runs from mid-October through mid-April. Residential customers are required to pay no more than $175 to maintain service under the reconnection order. If the customer’s service has already been disconnected, the customer must pay the $175 and possibly a reconnection fee. There is no income eligibility requirement to use the Winter Reconnect Option. For information call the FirstEnergy Contact Center at 800-589-3101.


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